The General Car Insurance Review 2024

The General Car Insurance Review

The General Car Insurance Review If you’re struggling to find insurance due to your driving record or poor credit, it might be worth considering The General. However, The General is not a strong option for car insurance due to its high average rates and numerous complaints filed with state insurance departments. Welcome to the future of car insurance! In this review, we will dive into The General Car Insurance and explore what makes it a top choice for drivers in 2024. From its affordable rates to its user-friendly app and excellent customer service, The General has consistently proven itself as a reliable and trusted insurance provider. Whether you’re a new driver or looking to switch insurers, this review will provide all the information you need to make an informed decision. So buckle up and let’s get started on our journey through The General Car Insurance Review 2024!

Outlines Of Guide

The General Car Insurance Review 2024

The General Car Insurance is a popular choice for many drivers looking for affordable coverage. With its catchy commercials and promise of low rates, it has gained a reputation in the industry. However, it’s important to carefully review the company before making a decision. In this 2024 review, we will take a closer look at The General Car Insurance’s coverage options, customer service, and pricing to help you determine if it is the right fit for your needs. Stay tuned for an in-depth analysis of The General Car Insurance and what sets it apart from other providers.

The General Car Insurance Pros & Cons

When it comes to The General car insurance, there are both pros and cons to consider. On the positive side, The General offers affordable rates and has a straightforward application process, making it a popular choice for drivers on a budget. They also provide coverage for high-risk drivers who may have difficulty obtaining insurance elsewhere. However, there are some downsides to be aware of. The General has received mixed reviews when it comes to customer service and claims handling, with some customers reporting difficulties in getting their claims resolved. Additionally, their coverage options may be limited compared to other insurance providers. It’s important to carefully weigh these pros and cons before deciding if The General is the right car insurance provider for you.


  • Offers SR-22 filings for drivers who are required to prove to a state they have sufficient auto insurance coverage.
  • Helpful to high-risk drivers who are having difficulty finding coverage elsewhere.
  • Has a mobile app and online customer portal that allow you to manage your account, file claims and make payments.


  • You’ll have to look elsewhere if you want coverage options like accident forgiveness, new car replacement or vanishing deductibles.
  • The General has higher auto insurance rates than many competitors.
  • The General earned a poor grade (D) from repair professionals for its collision claims process.

The General Car Insurance Review 2024 Highlights

The General Car Insurance has received mixed reviews from customers in 2024. While some customers have praised the company for its affordable rates and ease of use, others have reported issues with customer service and claims processing. It is important to carefully consider these reviews and weigh the pros and cons before making a decision about your car insurance provider. Ultimately, the best car insurance company for you will depend on your individual needs and preferences. Highlights The General may be worth a look if you’re having trouble finding insurance because of your driving record or poor credit. Otherwise, due to its high average rates and high level of complaints filed with state insurance departments, The General isn’t a compelling choice for car insurance.

The General Car Insurance Rates vs. Competitors

Forbes Advisor conducted an analysis of Arizona car insurance expenses for The General in comparison to leading insurers featured in our analysis of the best car insurance companies. The rates offered by The General are relatively high for the majority of driver profiles we assessed.

The General Car Insurance Cost for Good Drivers

In Arizona, drivers who have a clean driving record may find themselves paying higher car insurance rates when insured with The General as compared to other leading competitors. It is important for consumers to shop around and compare rates from multiple insurance providers before purchasing a policy. Factors that may affect the cost of car insurance include age, driving history, type of vehicle, and coverage level. By researching and comparing different insurance options, drivers can make an informed decision and ensure they are getting the best possible coverage at an affordable price.

Company Average annual cost for good drivers in Arizona
Travelers $1,374
Geico $1,403
USAA $1,496
Progressive $1,748
Nationwide $1,781
State Farm $2,023
Allstate $2,558
Farmers $3,460
The General $3,611

The General Car Insurance Cost for Drivers With a Speeding Ticket

If you are caught speeding and need car insurance in Arizona, The General may not be the most cost-effective option. The company has the highest rates for drivers with a speeding ticket among all insurers evaluated in Arizona. Its costs far exceed the average annual rate of $2,637 for car insurance in the state. Therefore, it’s essential to shop around and compare rates from different insurers before making a final decision on your car insurance policy.

Company Average annual cost for drivers with a speeding ticket in Arizona
Geico $1,769
Travelers $1,840
USAA $1,928
Nationwide $2,141
State Farm $2,152
Progressive $2,401
Allstate $2,809
The General $4,332
Farmers $4,360

The General Car Insurance Cost for Drivers Who Caused an Accident With an Injury

The General charges significantly higher rates than leading competitors for drivers who have been in an accident resulting in injury. The annual car insurance expenses for The General exceed the average of $3,060 by over $2,000 compared to the top insurers we studied in Arizona. If you’ve caused an accident, it’s wise to compare car insurance quotes because of the wide range of rates among companies.

Company Average annual cost for drivers who caused an accident with injury in Arizona
Geico $1,602
Travelers $1,985
USAA $2,291
State Farm $2,327
Progressive $2,860
Nationwide $2,868
Allstate $3,678
Farmers $4,811
The General $5,114

The General Car Insurance Cost for Drivers With a DUI

The General’s expensive prices demonstrate that getting a DUI can significantly increase your car insurance costs. You might be able to get a more affordable policy from other insurance companies. The General’s rates are more than $1,300 higher than the average among the insurers we studied in Arizona (3,330 per year).

Company Average annual cost for drivers with a DUI in Arizona
Travelers $2,081
Progressive $2,111
State Farm $2,153
Geico $3,018
USAA $3,546
Nationwide $3,664
Allstate $4,107
Farmers $4,581
The General $4,706

The General Car Insurance Cost for Drivers With Poor Credit

The General’s prices for drivers with low credit in Arizona are comparatively higher than those of the competitors we studied. A low credit score can lead to significantly elevated car insurance prices, which is why it’s crucial to explore different car insurance options. Insurance firms perceive a link between an individual’s credit and their likelihood of making an insurance claim in the future, resulting in increased insurance costs. While California, Hawaii, Massachusetts, and Michigan prohibit the use of credit history in determining auto rates, other states like Arizona may impose higher rates due to poor credit, surpassing the impact of a car accident.

Company Average annual cost for drivers with poor credit in Arizona
Travelers $2,138
Geico $2,178
Nationwide $2,523
Progressive $2,855
USAA $2,965
Allstate $3,582
The General $4,899
Farmers $5,965

The General Car Insurance Cost Comparison for Adding a Teen Driver

The General offers a fairly competitive average cost of $2,889 per year to add a teen driver to a policy, which is in line with the average price for adding a teen in Arizona. Adding a 16-year-old driver to car insurance can be costly, with parents potentially paying over $2,000 annually. Our analysis revealed that the average additional cost for adding a teen driver in Arizona is $2,882 per year across the evaluated companies.

Company Average annual cost for adding a 16-year-old driver in Arizona
Geico $480
Nationwide $1,105
State Farm $1,879
Travelers $2,661
USAA $2,826
The General $2,889
Farmers $4,527
Allstate $4,616
Progressive $4,957

The General Car Insurance Cost Comparison for Senior Drivers ages 65 to 80

The General offers significantly higher rates for senior drivers aged 65 to 80 compared to other companies we studied. Among the companies analyzed, the average annual cost for seniors in Arizona is $2,263. However, The General’s rates for senior drivers are more than $1,800 above this average, at $4,126 per year.

Company Average annual costs for senior drivers in Arizona
Geico $1,431
USAA $1,524
Travelers $1,543
Nationwide $1,700
Progressive $1,717
State Farm $2,056
Allstate $2,993
Farmers $3,280
The General $4,126

About The General

The General, based in Nashville, focuses on providing nonstandard car insurance for high-risk drivers, including those with a record of driving violations, poor credit, or lapsed coverage. Insurers usually categorize drivers into tiers.

  • “Standard” auto insurance is for good and average drivers.
  • “Nonstandard car insurance” is high-risk drivers. Drivers in the nonstandard group typically pay more for insurance. That’s because insurance companies believe nonstandard drivers are more likely to file claims, so they are charged more to compensate for being more costly to insure.

Auto Insurance Complaints Against The General

The General comprises companies that have received a high number of auto insurance complaints, as reported to state insurance departments nationwide. The auto insurance quotes offered by The General are underwritten by three separate insurance companies, all of which have higher complaint rates compared to many other competitors. The frequency of auto insurance complaints against The General exceeds the industry average, with one company having a complaint rate of more than double the industry average. The most prevalent auto insurance complaints against The General pertain to delays in claims processing, inadequate settlement offers, claims adjuster conduct, and policy cancellations.

The General’s Grade From Collision Repair Professionals: D

According to the CRASH Network’s survey of collision repair professionals, The General received a D grade. These professionals provide valuable insights into insurers’ support for proper repair procedures, the use of lower-quality repair parts by insurance companies, and the efficiency of car insurance companies’ claims processes for customers.

What Does The General Car Insurance Cover?

The General does not provide certain additional coverage options that are available at other insurance companies, like accident forgiveness or a decreasing deductible. However, The General specializes in providing SR-22 insurance, which some insurers do not offer.

Does The General Offer Gap Insurance?

The General provides gap insurance, which is also known as loan/lease payoff. This type of insurance covers the disparity between your car loan balance and the amount you get from an insurance claim if the car is totaled.

Does The General Offer SR-22 Insurance?

Numerous insurance providers do not offer SR-22 insurance, but The General specializes in this service. If you require an SR-22 form, inform The General when obtaining a car insurance quote, and they will include the form with your policy documents upon purchasing coverage. If you have been convicted of a DUI, driving without insurance, or have had your license suspended or revoked, you may need to submit an SR-22 form, also known as a “certificate of insurability,” to your state. These forms are provided by your insurance company to confirm that you have the state’s minimum required liability insurance coverage.

Additional Car Insurance Options From The General

The General insurance company offers a range of add-on options that customers can purchase to enhance their coverage. These add-ons are designed to provide additional protection and peace of mind in certain situations, such as roadside assistance or rental car coverage. Some of the popular add-ons include towing and labor coverage, rental reimbursement coverage, and accident forgiveness. By customizing your policy with these add-ons, you can ensure that you have comprehensive coverage tailored to your specific needs.

24/7 roadside assistance

Provides emergency help if you break down and offers towing, battery charging, gas delivery and lock-out services.

Accidental death

Pays your family if you die in an accident covered by your policy.

Custom equipment

If you have collision and comprehensive coverage, you can add up to $5,000 worth of coverage for customized wheels, fog lights, camper shells and other customized equipment.

Funeral costs

Pays for “reasonable and necessary” funeral, burial or cremation expenses if an insured driver dies from injuries within 24 months of a covered accident.

Hospital indemnity plan

This optional add-on is administered through Nations Safe Driver and provides up to $10,000 of accidental death and dismemberment coverages, $1,000 in medical expense coverage and $125 per day for hospitalization-related medical costs for up to one year.

Rental and transportation

If your car is undriveable due to a covered accident, this add-on benefit helps pay for a rental or for other transportation. Comprehensive and collision coverage are required in order to buy this rental coverage.


Covers the cost of towing your vehicle, but you must have comprehensive and collision coverage.

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Car Insurance Discounts From The General

The General offers several discounts that can reduce expenses. One such discount is the “double deductible” discount, which decreases your premium if you opt to double your comprehensive and collision deductible for the initial 45 days of your coverage. After this period, your rate and deductible return to their original amounts.

  • Defensive driving discount: Completing an approved defensive driving course can result in a discount.
  • Good student discount: Your full-time student earning good grades can get you a discount on your policy.
  • Homeowners discount: Having homeowners insurance, no matter the insurance company, can get you a discount on car insurance with The General.
  • Military discount: Active military members in Louisiana.
  • Multi-car discount: Insure more than one vehicle with The General.
  • Passive restraints discount: If your car is equipped with seatbelts and airbags, you may see savings.
  • Pay in full discount: Make an upfront payment for your six- or 12-month policy to save.
  • Previous insurance discount: Having had insurance with a previous company for at least five years can qualify you for a discount.
  • Safe driver discount: Show yourself to be a safe driver by having a clean record for three to five years and see a discount.

Other Types of Insurance From The General

Aside from offering car insurance to motorists, The General can connect consumers seeking other types of coverage with outside companies that are or are not affiliated with The General. Types of coverage that fall under this umbrella include:

  • Boat insurance
  • Business insurance
  • Health insurance
  • Homeowners insurance
  • Life insurance
  • Motorcycle insurance
  • Pet insurance
  • Renters insurance
  • RV insurance

What States Does The General Car Insurance Operate In?

The General offers car insurance across all 50 states and Washington, D.C. It operates as an insurance agency that offers quotes from three affiliated car insurance companies.

  • Permanent General Assurance Corp.
  • Permanent General Assurance Corp. of Ohio
  • The General Automobile Insurance Co.


Rates are calculated based on a 40-year-old female driver with a clean record insuring a new Toyota RAV4, including specific coverage amounts and additional required coverage in the state. Additionally, collision and comprehensive insurance with a $500 deductible are included in the rates.


The General Car Insurance is a popular choice among drivers looking for affordable coverage. With its flexible payment options and easy online claims process, it offers convenience and peace of mind. While there may be some drawbacks, such as limited coverage options for certain drivers, overall, The General Car Insurance is a reliable option for those on a budget. If you’re in need of car insurance that won’t break the bank, consider giving The General a try.


How can I file a car insurance claim with The General?

To file a claim, log in to The General’s app or call 800-280-1466 and select option No. 5. Claims representatives are available 24/7.

How do I get a car insurance quote from The General?

You can start the quote process online. Enter your ZIP code on The General’s homepage, and then fill out the form with your email address and details about your car and who will be driving it. Otherwise, call 844-328-0306 or schedule a callback on the site.

In which states does The General sell auto policies?

The General sells car insurance in 49 states and Washington, D.C.

What is the best general insurance?

  • Bajaj Allianz General Insurance Comapny.
  • Bharti AXA General Insurance Company.
  • Cholamandalam MS General Insurance Company.
  • Future Generali India Insurance Company.
  • HDFC ERGO General Insurance Company.
  • ICICI Lombard General Insurance Company.
  • IFFCO TOKIO General Insurance Company.
  • Kotak Mahindra General Insurance Company.

Is car insurance under general insurance?

General insurance covers home, your travel, vehicle, and health (non-life assets) from fire, floods, accidents, man-made disasters, and theft. Different types of general insurance include motor insurance, health insurance, travel insurance, and home insurance.

What are the benefits of general insurance?

General insurance plans provide compensation if anyone suffers a loss. Thus, they protect one’s savings in case an emergency arises and serve as an added layer of financial protection. There are many general insurance plans which provide tax benefits.

Why is general insurance better than life insurance?

Life insurance and general insurance are two different forms of insurances. General insurance covers any other risk except for life-risk of the person injured. Life Insurance covers only the life-risk of the person insured. General Insurance.

What are features of general insurance?

The policies cover financial damage and pay customers for their losses. General insurance products give financial stability often in the event of a disaster. General insurance policies are also sometimes required by law.

What is general insurance in detail?

General insurance is an agreement between a policyholder and insurer wherein the insurance company protects your valuable assets from fire, theft, burglary, or any other unfortunate accident. Often, general insurance is confused with life insurance.

What is the history of general insurance?

The history of general insurance dates back to the Industrial Revolution in the west and the consequent growth of sea-faring trade and commerce in the 17th century. It came to India as a legacy of the British occupation. General Insurance in India has its roots in the establishment of the Triton Insurance Company Ltd

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