Root Car Insurance Review 2024

Direct Auto Insurance Review

Root Car Insurance Review 2024 Root car insurance is suitable for good drivers who don’t need specialized coverage options and are okay with handling their policies online. It’s important to note the company’s high complaint levels and average ratings for handling collision claims as potential drawbacks. Are you tired of paying sky-high premiums for your car insurance? Look no further than Root Car Insurance. In this review, we’ll dive deep into what makes Root different from traditional insurers and why it’s gaining popularity among savvy drivers. From their innovative app-based approach to their competitive rates, we’ll cover it all. So buckle up and get ready to discover a new way to save on car insurance with Root.

Root Car Insurance Review 2024

As of 2024, Root Car Insurance continues to be a popular choice for drivers looking for affordable and personalized coverage. Root’s unique approach to car insurance, which uses telematics and smartphone technology to determine rates based on driving behavior, has garnered positive reviews from many policyholders. Customers appreciate the transparency and simplicity of Root’s app, which allows them to track their driving habits and make adjustments to their coverage as needed. Additionally, Root’s commitment to offering fair rates and rewarding safe driving behavior has helped many drivers save money on their premiums. Overall, if you’re looking for a car insurance provider that prioritizes individualized coverage and competitive rates, Root Car Insurance may be worth considering.

Root Car Insurance Pros & Cons

Root Car Insurance has gained popularity in recent years due to its innovative approach to car insurance. One of the main pros of Root Car Insurance is its usage-based pricing model, which allows drivers to potentially save money based on their driving habits. By using telematics technology, Root Car Insurance analyzes factors such as speed, braking, and phone use while driving to determine a personalized premium. This can be especially beneficial for safe drivers who may be paying higher premiums with traditional insurance companies. Additionally, Root Car Insurance offers a user-friendly mobile app that allows policyholders to easily manage their policies and file claims. With its transparent pricing and convenient app, Root Car Insurance has become a standout option for those looking for an alternative to traditional car insurance.


  • Safe drivers can potentially earn low rates because pricing is primarily based on how you drive.
  • Includes roadside assistance with all policies.
  • Can manage policy and claims on mobile app.


  • Complaints about its auto insurance are more than two times higher than industry average.
  • Received an average grade of C for its collision claims processes.
  • Does not offer SR-22, rideshare or gap insurance.
  • You may be denied coverage if you score poorly during the driver test period.
  • You’ll have to look elsewhere if you want new car replacement or vanishing deductibles.

About Root Car Insurance Review

In 2024, Root Car Insurance continues to be a popular choice for drivers seeking affordable and personalized coverage. With its innovative approach to car insurance, Root uses telematics technology to assess individual driving habits and offer customized rates based on actual driving behavior. This means that safe drivers are rewarded with lower premiums, while those who engage in risky behaviors may see their rates increase.

Root’s app allows users to easily track their driving data and receive feedback on their habits, promoting safer driving practices. Additionally, Root offers a user-friendly online platform for managing policies, filing claims, and accessing customer support. Overall, Root Car Insurance remains a top contender in the car insurance market, providing drivers with an alternative to traditional insurance models.

Root insurance was founded in 2015 and uses mobile technology to track driving habits and price policies accordingly. The idea is that better drivers should pay less for car insurance. Root’s “Drop the Score” initiative pledges that the company will stop using credit scores as a pricing factor by 2025.

Root Car Insurance

Root Car Insurance is a technology-based insurance company that offers personalized car insurance rates based on the way you drive. Their mobile app tracks your driving behavior, such as how fast you accelerate, how hard you brake, and how sharply you turn corners. By using this data, Root can offer lower rates to safe drivers who are less likely to get into accidents. This innovative approach to car insurance has made Root one of the fastest-growing companies in the industry.

Liability Car Insurance

Liability car insurance covers property damage and bodily injury caused to others in an auto accident where you are at fault. It also covers legal expenses, court settlements, and judgments.

Comprehensive Insurance

Comprehensive insurance covers damages or theft from vandalism, fire, floods, hail, falling objects, or animal collisions. While it is not mandated by states, if you have a lease or loan on your vehicle, your lender or leasing company will require comprehensive coverage along with collision coverage. This type of insurance is especially useful for those living in areas with high rates of natural disasters or wildlife crossings. It provides peace of mind knowing that your vehicle is protected against a wide range of potential hazards beyond accidents alone. However, it’s important to note that comprehensive insurance may come with a higher premium compared to basic liability coverage.

Collision Insurance

Collision insurance covers the cost of repairing or replacing your vehicle in case of an accident, such as hitting a guardrail or pole, regardless of fault. It provides compensation for the actual cash value of the vehicle if it is deemed a total loss, minus the deductible. Both collision and comprehensive coverage are choices that the policyholder can make.

Uninsured/Underinsured Motorist Insurance

Uninsured motorist coverage provides payment for medical costs in the event of injury to you or your passengers in an accident caused by an uninsured or underinsured driver. It is mandatory in 22 states and typically aligns with your liability limits.

Personal Injury Protection (PIP)

Personal injury protection (PIP) is mandatory in 15 states and covers medical expenses, lost wages, and replacement services like house cleaning if the injured person is unable to perform them.

Medical Payments Insurance (MedPay)

Medical payments insurance (MedPay) provides coverage for medical costs related to injuries sustained by you and your passengers in a car accident, regardless of fault. It is mandatory in certain states and can be chosen as an option in others.

Other Types of Car Insurance From Root

You can add these additional coverage types to your Root car insurance policy:

  • Root’s rental reimbursement insurance will cover the cost of a rental vehicle if your car is in the shop due to a covered issue, such as a fire. Additionally, this coverage provides reimbursement for Lyft rides.
  • Root’s roadside assistance insurance provides coverage for vehicles listed on your policy, including expenses for services such as tow trucks, jump starts, and locksmiths. Each vehicle is covered for up to three incidents within a six-month policy term, with coverage of up to $100 per incident.

Cost of Root Car Insurance

Car insurance premiums will differ based on your driving history and various other elements. Here’s a comparison of the costs of Root car insurance in Arizona.

Root Car Insurance Cost for Good Drivers in Arizona

If you drive safely and without breaking traffic laws in Arizona, you can access affordable car insurance premiums through Root. For a more conventional insurance policy, consider obtaining quotes from Geico and Progressive.

Company Average annual cost in Arizona
Root $876
Geico $1,372
Progressive $1,395
State Farm $1,661
Allstate $2,986

Root Car Insurance Cost for Drivers With a Speeding Ticket in Arizona

Getting a speeding ticket in Arizona will lead to higher car insurance expenses. Root could be the most suitable choice, although it’s worth obtaining a price estimate from Geico as well.

Company Average annual cost in Arizona
Root $1,047
Geico $1,469
Progressive $1,788
State Farm $1,897
Allstate $3,254

Root Car Insurance Cost for Drivers Who Caused an Accident With an Injury

If you cause an accident that leads to injuries for others, you should anticipate an increase in your car insurance premiums. Root is significantly more affordable than leading competitors, with savings of hundreds of dollars.

Company Average annual cost in Arizona
Root $1,104
State Farm $2,076
Progressive $2,197
Geico $2,236
Allstate $3,709

Root Car Insurance Cost for Drivers With Poor Credit

Having poor credit can lead to higher car insurance rates, making it difficult for some drivers to find affordable coverage. However, Root car insurance is a cost-effective option that can save drivers a significant amount of money compared to other top competitors. By using telematics technology to assess driving habits instead of relying solely on credit scores, Root offers personalized rates based on individual driving behavior. This approach allows safe drivers with poor credit histories to access affordable insurance and avoid the high costs associated with traditional insurance policies.

Company Average annual cost in Arizona
Root $1,116
Geico $1,818
Progressive $2,400
Allstate $3,928
State Farm $7,960

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Comparison of Auto Insurance Complaints

Root’s complaint level exceeds double the industry average. Complaints regarding car insurance typically revolve around claim rejections, inadequate settlements, and delays.

Root Car Insurance Grade from Collision Repair Professionals: C

According to a survey conducted by CRASH Network, Root Insurance received a C grade from collision repair experts. The insights of auto body professionals are significant as they provide an assessment of insurers’ use of lower-quality repair parts, promotion of manufacturer-recommended repair procedures, and the efficiency of claims processes for policyholders.

Root Car Insurance Discounts

Root Insurance differs from other insurance companies by not utilizing the traditional method of providing “driver initiated” discounts, such as good driving discounts, good student discounts, and vehicle-specific discounts. Instead, Root Insurance incorporates its discounts into the car insurance quote, as its rates are determined by monitoring actual driving behavior. The company asserts that good drivers have the potential to save up to $900 annually.

Root Car Insurance App

Root employs a smartphone application to monitor the driving habits of its customers. The application has the capability to monitor the location, speed, and mileage of your vehicle. Additionally, Root’s application keeps tabs on various safe driving metrics.

  • Braking: Frequent braking suggests you might not be focused on the road or you are driving too closely to the car in front of you.
  • Turning: Root’s app gives you a better score for “gentle” turning, meaning you turn safely by slowing down and ease into and out of your turns.
  • Time of driving: Root tracks when you drive, including times when it is more dangerous to be on the road, such as late at night on the weekends.
  •  Attention to drivingRoot tracks whether you have “focused driving” and are avoiding distracted driving behaviors, like texts on your phone.

How Root Car Insurance Works

After the Root app is installed, it assesses your driving using the specified metrics for approximately three weeks during a “test drive” period. Following this, the company informs you of your eligibility for coverage and provides a quote if applicable. If your performance during the test drive is subpar, it is unlikely that Root will extend coverage to you. Additionally, if you fail to meet the criteria for purchasing Root insurance, you will not be able to redo the driver test. The app facilitates the management and payment of six-month policies.

The company emphasizes that driving is the most significant factor in determining policy pricing, but it also considers non-driving variables such as location, credit, driving history, marital status, vehicle type, age, and prior insurance coverage. Root is not offered in Alabama, Alaska, District of Columbia, Idaho, Florida, Hawaii, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Dakota, Washington, Wyoming, and Vermont.


The average rates are calculated for a 40-year-old woman with a clean driving history who is insuring a new Toyota RAV4. The insurance coverage includes $100,000 for bodily injury liability per person, $300,000 per accident, and $100,000 for property damage liability (referred to as 100/300/100), uninsured motorist coverage, and any other coverage mandated by the state. The rates also encompass collision and comprehensive insurance with a $500 deductible. Source: Quadrant Information Services.


Root car insurance is suited only for good drivers who aren’t seeking specialized coverage options and who are comfortable with managing their policies online. The company’s high level of complaints and average grade for handling collision claims are downsides to consider. After thoroughly reviewing Root Car Insurance, it is clear that this innovative insurance company offers a refreshing approach to car insurance. With its usage-based pricing model and intuitive mobile app, Root provides drivers with a more personalized and cost-effective insurance experience. By leveraging telematics technology to assess driving behavior, Root rewards safe drivers with lower premiums, making it an appealing option for those looking to save on their car insurance. If you’re tired of traditional insurance models and want to explore a more tailored and affordable insurance solution, consider giving Root Car Insurance a try.

Faq’s: Root Car Insurance Review 2024

Is Root Insurance Trustworthy?

According to The Zebra, Root Insurance has an excellent financial strength rating, which means it’s considered stable by AM Best. Root auto insurance is a legitimate company, although not all drivers will qualify for a policy.

What is root insurance AM Best rating?

The company is accredited by the Better Business Bureau (BBB) and has an A+ rating from the organization. It holds a near 1.2-star rating out of 5.0 from consumer reviews on the BBB. Root has no financial strength ratings from AM Best and has not been featured in any J.D. Power studies

Is Root good for new drivers?

Absolutely. We insure good drivers of any age. In fact, teenagers who are good drivers can get much lower rates with Root, because most traditional insurance companies rate solely based on demographics—leaving teenagers with the most expensive rates.

How does root insurance work?

How does Root car insurance work? The Root app uses technology in smartphones to measure driving behavior—such as braking, speed of turns, driving times, and route consistency—and determines who is a safe driver and who isn’t. By only insuring safe drivers, Root can offer more affordable rates.

How can I contact Root Insurance?


Customer service number: You can contact Root Insurance at 866-980-9431.

Email: You can contact Root Auto Insurance customer service at [email protected].

How do I add another car to my Root Insurance auto policy?

You can add vehicles to your auto policy within the Root mobile app. Tap Auto Policy, then Profile Information to make changes to vehicles, drivers and address information.

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